Privacy Policy

1. Introduction

Heellcasce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our B2B sales and negotiation training services.

We encourage you to read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services:

2.1 Personal Data

Personal Data refers to information that can be used to identify you individually. We may collect the following Personal Data:

• Contact information (such as name, email address, phone number, and postal address)
• Professional information (such as job title, company name, and industry)
• Account credentials (such as username and password)
• Payment information (such as credit card details and billing address)
• Profile information (such as preferences and interests related to our services)
• Communications (such as questions, feedback, or other information you provide when you contact us)

2.2 Usage Data

We may automatically collect certain information about how you access and use our website and services, including:

• Device information (such as your IP address, browser type, operating system, and device identifiers)
• Usage details (such as traffic data, location data, logs, and other communication data)
• Learning progress and performance data (such as course completion rates, assessment scores, and engagement metrics)
• Interaction data (such as links clicked, pages viewed, time spent on pages, and navigation patterns)

3. How We Collect Information

We collect information through the following methods:

3.1 Direct Collection

Information you provide to us when you:

• Register for an account or subscribe to our services
• Complete forms or surveys on our website
• Participate in our training programs, webinars, or events
• Communicate with us via email, phone, or other channels
• Submit payment information for our services

3.2 Automated Collection

We use various technologies to automatically collect information, including:

• Cookies (as described in our Cookie Policy section)
• Web beacons and tracking pixels
• Log files and server logs
• Analytics tools and services

3.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners and service providers
• Your employer (if they sponsor your access to our services)
• Publicly available sources

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your orders, subscriptions, and transactions
• Personalize your experience and deliver content relevant to your interests
• Administer your account and manage your learning progress
• Communicate with you about our services, updates, and promotional offers
• Respond to your inquiries, comments, or concerns
• Monitor and analyze usage patterns and trends to enhance our services
• Protect against, identify, and prevent fraud and other unlawful activity
• Comply with legal obligations and enforce our terms and policies
• For any other purpose with your consent

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Corporate Clients

If your access to our services is sponsored by your employer or organization, we may share information about your enrollment, progress, and performance with your employer or organization.

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.5 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of Heellcasce, our users, or the public.

5.6 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We restrict access to your personal information to those employees, contractors, and third-party service providers who need to know that information to perform their job functions. They are obligated to maintain the confidentiality of your information and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

8.1 Access and Update

You can review and update certain personal information by logging into your account or by contacting us directly.

8.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3 Deletion

You may request the deletion of your personal information in certain circumstances.

8.4 Objection and Restriction

You may object to or request restriction of the processing of your personal information.

8.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

8.6 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

9.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

9.3 Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

When you first visit our website, you will be presented with a cookie banner that allows you to accept or customize your cookie preferences.

10. International Data Transfers

We are based in the United Kingdom and may process, store, and transfer your personal information in countries which may have different data protection laws than those in your country of residence. By submitting your personal information to us, you acknowledge this transfer, storing, or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We have implemented appropriate safeguards for transfers of personal information, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring third-party service providers adhere to data protection principles
• Implementing rigorous data security measures

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child, please contact us using the information provided in the "Contact Us" section below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the changes becoming effective.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@heellcasce.com
• Phone: +444807068482
• Postal Address: 6 Mia Key East Keithberg, SY11 4LB, United Kingdom

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.